1.8 Supply Chains

How goods move from raw materials to the customer, and how strategy shapes supply chain decisions.

Transcript (160 lines)

0:00 Sunday night inventory count, and the candy seller flips a chocolate bar over in
0:04 his hand. He has priced it, hauled it, hidden it from the heat,
0:08 and sold hundreds like it, and he suddenly realizes he has no idea where it actually
0:12 comes from.
0:14 Cocoa grew on a farm in another hemisphere.
0:16 A factory somewhere melted, molded, and wrapped it.
0:20 A warehouse held it, a truck moved it, a distributor sold it to the supermarket,
0:25 and only then did his backpack enter the story.
0:28 Every product he has ever sold arrived at the end of a chain he has never seen,
0:32 and this week, he decides to trace one.
0:35 This is Topic 1.8 of AP Business with Personal Finance,
0:39 the final topic of Unit 1.
0:41 Two skills by the end: describe how businesses choose a production process and
0:46 build a supply chain for a good or a service, and explain how a business's
0:50 competitive advantage strategy shapes its supply chain decisions.
0:55 Practice questions for this topic are in the next video.
0:58 Let's go.
1:00 Before anything moves through a chain, somebody has to make it,
1:04 and production processes span two poles.
1:07 Artisan processes rely on skilled labor and close attention to detail,
1:12 producing goods in smaller quantities.
1:15 Mass-production processes typically rely on technology,
1:18 assembly lines, and machinery to produce goods in far larger quantities.
1:23 Both poles stand at the soccer park every Saturday.
1:27 The team parent who sells hand-decorated cookies runs an artisan process:
1:31 hours of skilled piping per batch, two dozen cookies,
1:35 premium price.
1:37 The chocolate bars in his cooler are mass production incarnate:
1:41 machines poured thousands of identical bars in the time the cookies took to
1:45 frost. Which pole a business chooses depends on three inputs.
1:49 Customer priorities come first: buyers who prize customization point toward artisan
1:54 work, buyers who prize low price point toward mass production,
1:58 and quality can come from either pole.
2:01 Core competencies come second, straight from Topic 1.5,
2:05 because a business built on handcraft skill should not suddenly pretend to be a
2:09 factory.
2:11 And the competitive landscape comes third, from Topic 1.2,
2:15 because entering a market of cheap mass-produced rivals with a mid-priced,
2:18 mid-quality product satisfies nobody.
2:22 The cookie parent read all three correctly: parents pay extra for
2:26 birthday-worthy cookies, her skill is the decoration,
2:29 and no rival at the park can copy it.
2:33 Now the chain itself.
2:35 A supply chain connects all of the individuals and businesses involved at
2:39 each stage of producing and distributing a product, from acquiring raw materials to
2:44 final customer delivery, and a chain can be local, regional,
2:48 or global.
2:49 Walk the chocolate bar's chain stage by stage.
2:52 It starts with raw materials and component parts: cocoa,
2:57 sugar, milk, wrappers.
3:00 Those materials are transported to a manufacturing facility,
3:03 where workers and equipment turn them into finished goods.
3:07 Finished bars travel to a storage facility, a warehouse,
3:11 where they wait.
3:13 From storage they move to a distribution center or a retail store,
3:17 and distribution puts them in front of customers, where a teenager with a
3:21 backpack becomes the chain's very last link.
3:24 Two facilities in that sentence deserve separating: a warehouse emphasizes
3:29 storage, while a distribution center stores goods and moves them onward to
3:34 stores and customers.
3:36 And between the named stages sit intermediaries: a supplier buys materials
3:41 or goods from one business and sells them to another,
3:44 and a distributor typically buys finished products from manufacturers and sells them
3:49 onward to retail stores.
3:51 The supermarket where he buys his stock stands at the end of exactly that relay.
3:56 The bar's chain is global by necessity, because cocoa will not grow anywhere near
4:01 the school, and that single fact ties this topic back to the environmental factors
4:05 of Topic 1.3.
4:07 Reach is a real decision, because chains can run local,
4:11 regional, or global: businesses sometimes reach farther for cheaper resources,
4:16 and every added border and ocean adds exposure to the political instability and
4:21 natural disasters that Topic 1.3 named as outside forces.
4:26 His own operation runs both extremes at once, a chain that stretches across an
4:31 ocean on Friday night and two miles from the supermarket to the park on Saturday
4:36 morning.
4:39 Services run chains too, and the parts list differs.
4:42 A service business acquires the employees, the resources,
4:46 and the delivery systems needed to provide the service to customers,
4:50 either in person or virtually.
4:53 The snack box is a service wrapped around goods, and its chain reads cleanly:
4:57 two workers, coolers and inventory as resources, and a delivery system made of a
5:03 group-chat order form plus a halftime handoff.
5:07 A tutoring company runs the virtual version: tutors as the employees,
5:11 lesson materials as the resources, and a video platform as the delivery system.
5:17 A lawn-care crew runs the in-person version: trained workers,
5:20 mowers and trimmers, and a scheduling app that routes the trucks.
5:25 When an exam scenario describes hiring, equipping, and delivering with no factory
5:30 in sight, it is describing a service supply chain, and the answer names the
5:34 three parts: people, resources, and a delivery system.
5:41 Every link in a chain is a choice, and businesses weigh five factors when
5:46 choosing suppliers: cost, quality, efficiency, convenience,
5:51 and risk.
5:52 The first four are visible on any price sheet and delivery schedule.
5:57 Risk is the factor that hides.
6:00 Natural disasters, political instability, resource shortages,
6:04 production errors, and supplier reputation can all delay delivery or raise costs,
6:10 and delays and cost spikes threaten both competitive advantage and profits.
6:18 His version of the decision is live right now: the supermarket charges more per bar
6:23 and never misses, while the wholesale parent offers deeper discounts with a van
6:28 that has broken down twice this season.
6:30 Cheap and unreliable against pricier and certain, and a Saturday with an empty
6:35 cooler earns nothing at all.
6:38 He splits the order: the wholesaler carries the bulk,
6:41 and a supermarket run on Friday night backstops the risk.
6:44 Every one of the five factors, plus a backup plan, belongs in a supplier answer.
6:51 Here is the connection the exam builds questions on:
6:55 a business's competitive advantage strategy decides what kind of chain it
6:59 builds. Strategy one, low prices.
7:03 These businesses typically choose mass production and build chains focused on
7:07 reducing costs, through cheaper resources and more efficient processes.
7:12 Some go further and scale: they build new, higher-capacity,
7:17 more efficient chains designed so that revenue increases outrun cost increases.
7:22 Put numbers on scaling, because the exam will.
7:26 A snack operation that doubles its batch size might raise total costs sixty percent
7:32 while revenue rises a full hundred percent, and that gap between the two
7:36 growth rates is the entire point of scaling.
7:39 The mechanism is worth one sentence: the second batch reuses the same oven,
7:44 the same permits, and the same order system, so the costs that stay fixed get
7:49 spread across twice the units while every unit still sells at full price.
7:54 Strategy two, high quality.
7:57 These businesses, artisan or mass production alike, build chains around
8:02 high-quality resources and production methods: the cookie parent pays double for
8:07 real butter, and her chain is two suppliers and a home oven,
8:11 tuned entirely for quality.
8:14 Strategy three, barriers to entry, straight from Topic 1.2.
8:19 These businesses build chains containing exclusive or restrictive agreements with
8:23 suppliers or distributors, such as a deal preventing a supplier from selling a key
8:28 component to rivals, or preventing a retailer from stocking rival products.
8:34 The candy seller has one without noticing: the league granted him the only vendor
8:39 permit at the park, an exclusive distribution agreement in a lanyard,
8:43 and it is the reason no rival cooler can set up on Saturday.
8:49 Read the three strategies together and the supply chain itself becomes the source of
8:54 the competitive advantage.
8:56 A cost-tuned chain can support prices rivals struggle to match.
9:00 A quality-tuned chain can produce goods rivals struggle to imitate.
9:04 An exclusivity-tuned chain can leave rivals hunting for suppliers and shelf
9:09 space.
9:10 On the exam, be specific about the mechanism: name which strategy the
9:15 business runs, then show how a particular chain choice,
9:18 a cheaper input, a better input, or a locked-up input,
9:22 serves exactly that strategy.
9:25 Chain questions arrive in three shapes, so collect them before the practice video.
9:29 Shape one orders the stages, raw materials through customer,
9:33 and when a warehouse appears it comes after manufacturing and before
9:36 distribution.
9:38 Shape two chooses a supplier, and the answer weighs all five factors with risk
9:43 priced in rather than ignored.
9:45 Shape three matches a strategy to a chain design, and the match runs low price to
9:50 cost-cutting, quality to better inputs, and barriers to exclusive agreements.
9:55 Name the shape first and the question mostly solves itself.
10:01 That's Topic 1.8, and that's Unit 1.
10:04 A kid with a backpack became a business with values,
10:07 partners, rules, and a supply chain.
10:10 Unit 2 changes the question.
10:12 He can make the product, price it, and deliver it.
10:16 Now, who exactly is the customer, what do they actually want,
10:20 and what convinces them to buy?
10:22 That is marketing, and it is the whole of Unit 2.
10:26 The 1.8 practice video and the full Unit 1 playlist are linked on screen.
10:31 See you next time.

One bar backwards

Sunday night, counting stock, and the owner turns a bar over in his hand. He has priced these, carried them, kept them out of the sun, and sold hundreds, and he has no idea where they start. Cocoa on a farm in another hemisphere. A plant that melted, shaped, and wrapped it. A warehouse, a truck, a wholesaler, a supermarket, and only after all of that a backpack. Topic 1.8 closes Unit 1 with two skills: describing how a firm picks a production process and builds a chain for a good or a service, and explaining how its competitive strategy shapes that chain.

Artisan or mass production

Somebody has to make the thing first, and production processes sit on a spectrum. Artisan processes depend on skilled hands and close attention, producing modest quantities. Mass-production processes depend on machinery, assembly lines, and technology, producing standardized output in volume.

Both poles turn up at the park each week. A parent selling hand-decorated cookies spends hours of skilled piping on two dozen units and charges accordingly. The bars in the cooler came from machines pouring thousands in the same interval.

Three inputs settle the choice. Buyers come first, since customization pulls toward artisan work and price pulls toward volume, while quality is genuinely available from either pole. Capabilities come second, out of Topic 1.5, because a firm whose strength is handcraft should not pretend to be a factory. The competitive landscape comes third, out of Topic 1.2, because arriving in a market of cheap standardized rivals carrying something mid-priced and mid-quality satisfies nobody.

The supply chain for a good

A supply chain links every person and firm involved at each stage of making and distributing a product, running from raw material to the buyer's hand, and it may be local, regional, or global.

Take the bar in order. Cocoa, sugar, milk, and packaging get acquired. They travel to a plant, where staff and equipment convert them into finished goods. Finished bars move into storage. From storage they go to a distribution center or a retailer, and distribution puts them within reach of buyers, with a teenager and a backpack forming the last link. Two facilities there need separating: a warehouse is about holding, while a distribution center holds and also forwards to stores and buyers.

Intermediaries fill the gaps between named stages. A supplier sells materials or goods on to another firm. A distributor buys finished output from manufacturers and sells it to retailers. The supermarket where our seller buys stands at the end of that relay.

Reach gets chosen rather than inherited. Firms reach further for cheaper inputs, and each extra border adds exposure to the instability and disasters Topic 1.3 listed. This one operation runs both extremes at once: an ocean on Friday, two miles on Saturday.

The supply chain for a service

Services run chains too, assembled from different parts. A service firm gathers the people, the resources, and the delivery system it needs to reach buyers in person or remotely.

The snack box is a service wrapped around goods: two workers, coolers and stock, and a delivery system made of an order form and a halftime handoff. A tutoring company is the remote version, with instructors, materials, and a video platform. A lawn crew is the in-person version, with trained staff, machinery, and scheduling software routing the trucks. A scenario about hiring, equipping, and delivering with no factory anywhere is describing this, and a complete answer names all three parts.

Choosing suppliers

Every link is a decision, and five factors govern supplier choice: cost, quality, efficiency, convenience, and risk. Four of them are legible on a price list and a delivery schedule. Risk is the one that stays hidden. Disasters, instability, shortages, production faults, and a supplier's own record can each delay delivery or raise costs, and either outcome threatens advantage and profit.

His own decision is live. The supermarket charges more per bar and has never once failed him. The wholesale parent discounts deeply from a van that has already broken down twice this season. Cheap and uncertain against dearer and dependable, with an empty cooler earning nothing whatever. He splits the order, taking bulk from the wholesaler while a Friday supermarket run covers the exposure. All five factors plus a fallback belong in a complete answer.

Strategy shapes the chain

Here is the link exam questions are built on: the competitive strategy a firm chose decides the chain it builds.

Competing on price normally means volume production and a chain engineered to strip cost out through cheaper inputs and tighter processes. Some firms go further and scale, building higher-capacity chains so income climbs faster than expenditure. Put figures on that, because questions do. Doubling batch size might lift total costs by sixty percent while lifting revenue by a hundred percent, and the distance between those two rates is the entire reason for scaling. The mechanism fits in a sentence: doubled output reuses one oven, one set of permits, and one ordering system, so fixed costs divide across twice as many units.

Competing on quality, by hand or by machine, means a chain assembled around better inputs and better methods. The cookie parent pays double for real butter, and her entire chain amounts to two suppliers and a domestic oven.

Competing through barriers to entry means a chain containing exclusive or restrictive agreements, such as a supplier barred from selling a key component to rivals, or a retailer barred from stocking them. Our seller holds one without having noticed, because the league's single vendor permit is an exclusive distribution agreement on a lanyard, and it is why no rival cooler ever appears.

When the chain becomes the advantage

Read the three together and the chain itself becomes the advantage. Tuned for cost, it supports prices rivals cannot match. Tuned for quality, it produces goods rivals cannot copy. Tuned for exclusivity, it leaves rivals searching for suppliers and shelf space. A written answer should name the strategy and then show one chain decision, a cheaper input, a better input, or a locked-up input, serving that strategy.

Recap and essential knowledge

Processes run from artisan to volume. Chains for goods run from raw material to buyer. Chains for services run on people, resources, and delivery. And the strategy chosen back in Topic 1.2 decides how all of it gets built. Unit 1 ends with a backpack turned into a business. Unit 2 asks who the customer really is and what convinces that customer to buy.

Section	Essential knowledge
Artisan or mass production	1.8.A.1, 1.8.A.2
The supply chain for a good	1.8.B.1, 1.8.B.2
The supply chain for a service	1.8.B.3
Choosing suppliers	1.8.B.4
Strategy shapes the chain	1.8.C.1, 1.8.C.2, 1.8.C.3

Essential knowledge covered by each section of these notes

Worked Examples

Why scaling raises profit faster than revenue

Compute the profit effect of costs growing more slowly than revenue.

A snack producer earns two thousand dollars a month and spends fifteen hundred. Doubling batch size would double the units sold, raising revenue by one hundred percent, while total costs rise by only sixty percent because the same oven, permits, and ordering system carry the extra volume. Work out what happens to profit.

Current monthly revenue: $2,000
Current monthly costs: $1,500
Revenue growth from scaling: 100 percent
Cost growth from scaling: 60 percent

1. Compute profit before scaling
Two thousand dollars minus fifteen hundred dollars leaves five hundred dollars a month.
$profit = revenue - costs$
2. Apply the revenue growth rate
A one hundred percent increase doubles revenue to four thousand dollars.
3. Apply the cost growth rate
A sixty percent increase on fifteen hundred dollars is nine hundred dollars of extra cost, taking total costs to two thousand four hundred.
$new costs = old costs \times (1 + growth rate)$
4. Compute the new profit and the change
Four thousand dollars minus two thousand four hundred dollars leaves sixteen hundred dollars, so profit more than tripled while revenue only doubled.
5. State the growth rates side by side
Revenue grew one hundred percent, costs grew sixty percent, and profit grew from five hundred to sixteen hundred dollars, an increase of two hundred twenty percent.

Check answer

Answer
Profit rises from $500 to $1,600. Because costs grew sixty percent while revenue grew one hundred percent, profit grew two hundred twenty percent.

Why it matters
The gap between the two growth rates is the whole point of scaling. The costs that do not move get shared over double the output while each unit still fetches its full price, which is why a low-price strategy so often builds a higher-capacity supply chain.

Pricing supplier risk before choosing

Compare two suppliers once the cost of unreliability is included in the arithmetic.

A weekend stall sells three hundred bars every Saturday at a dollar twenty each. Supplier A charges sixty-two cents a bar and has never missed a delivery. Supplier B charges forty-eight cents a bar but fails to deliver on one Saturday in four, and a Saturday with empty coolers earns nothing at all. Decide which supplier the stall should use.

Bars sold each Saturday: 300
Selling price per bar: $1.20
Supplier A price per bar: $0.62
Supplier B price per bar: $0.48
Supplier B failure rate: 1 Saturday in 4

1. Cost a Saturday's stock from each supplier
Three hundred bars at sixty-two cents is one hundred eighty-six dollars from Supplier A. Three hundred at forty-eight cents is one hundred forty-four dollars from Supplier B.
$stock cost = units \times price per unit$
2. State the visible saving
Supplier B looks forty-two dollars cheaper every Saturday, and that is the number a supplier answer that ignores risk would stop at.
3. Compute what a failed Saturday costs
Revenue of three hundred sixty dollars minus one hundred forty-four dollars of stock is two hundred sixteen dollars of margin, and a Saturday with nothing to sell forfeits all of it.
$margin = (units \times price) - stock cost$
4. Spread that loss across the failure rate
One failure in every four Saturdays means two hundred sixteen dollars lost every four weeks, which is fifty-four dollars for each Saturday on average.
$expected loss per Saturday = \frac{margin lost}{Saturdays between failures}$
5. Net the saving against the expected loss
Forty-two dollars saved minus fifty-four dollars expected to be lost leaves Supplier B twelve dollars a Saturday worse, so the reliable supplier wins despite the higher price.

Check answer

Answer
Supplier A, by about $12 per Saturday. Supplier B's forty-two dollar saving is outweighed by fifty-four dollars of expected loss from missed deliveries, leaving Supplier A ahead.

Why it matters
The course lists cost, quality, efficiency, convenience, and risk. Risk is the one that does not appear on a price sheet, and this arithmetic is how it gets onto the same scale as the other four. A split order, buying bulk from the cheaper supplier with a reliable backup, is often better than either column alone.

Key Terms

Practice Questions

6 questions. Nothing here is recorded or scored.

Question 11.8.A.1
Copper Kettle Candles
Nadia Farouk owns Copper Kettle Candles, pouring small batches by hand with premium wax and charging roughly twice what machine-made candles cost. Her customers consistently praise the quality and the custom scents. Nadia buys wax from an overseas supplier whose prices run twenty percent below the local option, but two of the supplier's last six shipments arrived weeks late, and one arrived with the wrong wax blend. A boutique chain has now offered Nadia a deal: it will feature Copper Kettle in all twelve of its stores if she signs an agreement giving the chain exclusive rights to sell her candles at retail.
Copper Kettle's production approach is best described as which of the following?
- A.Mass production, because the candles reach many customers.
- B.An artisan process, because it uses skilled hand labor.
- C.A service supply chain, because customers value the scents.
- D.Outsourcing, because Nadia buys her wax from another business.
Check answerHide answer
Answer: B
A.
Mass production means machines and equipment turning out large quantities of identical goods, and reach has nothing to do with it. Hand-poured small batches are the opposite process, however many customers the candles find.
B.
Correct. Artisan processes rely on skilled labor and close attention to detail and produce goods in smaller quantities, and hand-poured small batches with custom scents fit every clause of that definition.
C.
Candles are goods, and their supply chain runs through raw materials and production, not through the service model. What customers value about the product does not change which kind of chain produces it.
D.
Confuses buying inputs with outsourcing a function. Every producer buys raw materials from somebody, and purchasing wax leaves the actual production in Nadia's hands. Outsourcing, from Topic 1.7, hands an entire function to another business, and nothing here has been handed off.
Question 21.8.B.4
Which of the following best describes how Nadia should approach the supplier decision?
- A.She should switch, because a lower input price widens her margin.
- B.She should stay, because a twenty percent discount covers the delays.
- C.She should weigh the low cost against delivery and quality risk.
- D.She should ignore supplier choice, because her work is artisan.
Check answerHide answer
Answer: C
A.
Crowns a single factor. Supplier choice weighs cost, quality, efficiency, convenience, and risk together, and a wider margin means little if the wax arrives weeks late or in the wrong blend.
B.
Treats the discount as settling the question by itself. Two late shipments in six and one wrong blend are delivery and production risks already on the record, and they sit on the same scale as the twenty percent saving rather than underneath it.
C.
Correct. Businesses weigh cost, quality, efficiency, convenience, and risk when choosing suppliers, and Nadia's overseas option is precisely a cost advantage carrying visible risks: late deliveries and a wrong blend are supplier errors already on the record, and they threaten the quality her whole business stands on.
D.
An artisan producer depends on suppliers more visibly than most, because premium materials are the ground the craft stands on. A wrong wax blend reaches every candle Nadia pours.
Question 31.8.C.3
The boutique chain's proposed exclusive retail agreement is best understood as which of the following?
- A.A supply chain choice that supports a barrier to entry.
- B.A move from artisan work toward mass production.
- C.A way to reduce the cost of her raw wax.
- D.A commitment that fixes her retail prices for a year.
Check answerHide answer
Answer: A
A.
Correct. Businesses seeking competitive advantage through barriers to entry build supply chains that include exclusive or restrictive agreements with suppliers or distributors, and a retailer committing to feature one candle maker while locking her products to its shelves is that concept in action.
B.
Nothing in the agreement changes how the candles are made. Nadia still pours small batches by hand; the deal governs where they are sold, not how they are produced.
C.
The agreement concerns the retail end of the chain, where finished candles reach customers. Raw material costs live at the other end, with the wax supplier, and the deal touches them not at all.
D.
The offer sets where the candles may be sold and says nothing about what they sell for. Nadia would still price her own product; what the exclusivity costs her is access to every other retail door.
Question 41.8.B.2, 1.8.B.1
Which of the following best identifies the order of the supply chain for a mass-produced good, from start to finish?
- A.Manufacturing, raw materials, retail store, warehouse, customer.
- B.Raw materials, warehouse, manufacturing, customer, distribution center.
- C.Distribution center, raw materials, manufacturing, warehouse, customer.
- D.Raw materials, manufacturing, warehouse, retail store, customer.
Check answerHide answer
Answer: D
A.
Starts with manufacturing before any materials exist to manufacture, and parks the warehouse after the retail store. The chain begins with raw materials, and storage comes between production and distribution.
B.
Fails twice. It puts the warehouse before manufacturing, where the sequence stores finished goods on their way to distribution, and it ends with a distribution center after the customer, an order no reading of the chain allows.
C.
Opens with a distribution center, the stage that ships finished goods, before anything has been made. Every step is out of place except the customer at the end.
D.
Correct. The chain for a good runs in one direction: raw materials and component parts are acquired and transported to manufacturing, workers and equipment turn them into finished goods, finished goods may wait in a warehouse, then they move through a distribution center or a retail store, and they end with the customer.
Question 51.8.C.1
BatchBox Snacks doubled its production scale last year. Before scaling: twenty thousand units, eighty thousand dollars in revenue, sixty thousand dollars in total costs. After scaling: forty thousand units, one hundred sixty thousand dollars in revenue, ninety-six thousand dollars in total costs. Which conclusion is best supported by these figures?
- A.Scaling failed, because total costs rose by thirty-six thousand.
- B.Scaling succeeded, because revenue growth clearly outran cost growth.
- C.Scaling lifted revenue but left profit at twenty thousand dollars.
- D.Scaling should be reversed, because the original scale earned more.
Check answerHide answer
Answer: B
A.
Reads one number and stops. Costs rose, as they typically do when production doubles, and the question is whether revenue rose faster, which the two growth rates answer.
B.
Correct. Scaling aims for revenue increases greater than cost increases, so compute both growth rates. Revenue went from eighty to one hundred sixty thousand, a one hundred percent increase. Costs went from sixty to ninety-six thousand, a sixty percent increase. Profit confirms it: twenty thousand before, sixty-four thousand after.
C.
Gets the revenue half right and drops the profit arithmetic. Profit is revenue minus costs, so after scaling it is one hundred sixty thousand minus ninety-six thousand, which is sixty-four thousand. Twenty thousand was the profit before scaling.
D.
The figures argue the opposite. Profit more than tripled at the larger scale, from twenty thousand to sixty-four thousand, so reversing the expansion would surrender the gain the numbers just demonstrated.
Question 61.8.B.3
Which of the following best describes the supply chain of an online tutoring company?
- A.Raw materials flowing to a plant for final assembly.
- B.A warehouse storing finished lessons until customers order them.
- C.A chain of trucks, pallets, and storage facilities.
- D.Tutors, learning resources, and a virtual delivery platform.
Check answerHide answer
Answer: D
A.
Raw materials and assembly belong to the supply chain for a manufactured good. A tutoring company manufactures nothing; its chain assembles people, resources, and a delivery platform.
B.
Borrows the goods chain: warehouses store physical products, and a tutoring session is delivered live to the student who booked it.
C.
Trucks, pallets, and storage move physical goods between stages. An online session travels over a network instead, so the links in this chain are tutors, materials, and the platform that connects them to students.
D.
Correct. A service supply chain acquires the employees, the resources, and the delivery systems needed to provide the service, in person or virtually, and tutors, learning materials, and a video platform are those three parts named for this business.

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7 common mistakes on 1.8

The wrong moves students actually make on these questions, why each one is wrong, and what to do instead. Part of the practice tier.

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Essential knowledge covered

1.8.A.1 · 1.8.A.2 · 1.8.B.1 · 1.8.B.2 · 1.8.B.3 · 1.8.B.4 · 1.8.C.1 · 1.8.C.2 · 1.8.C.3